Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  The time now is Tue Oct 07, 2008 9:58 am Call Center Forum Forum Index View unanswered posts  Forum   Topics   Posts   Last Post  Call Centre Services   Telemarketing Services Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound. Moderators bpo, moderator 816 1374 Thu Sep 25, 2008 6:20 pm imperialgs Outbound Call Centre An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product. Moderators bpo, moderator 1031 1866 Fri Sep 26, 2008 8:58 am ZESKREICE Inbound Call Centre An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood. Moderators bpo, moderator 567 1167 Fri Sep 26, 2008 1:28 pm ZESKREICE Lead Generation Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique. Moderators bpo, moderator 475 751 Thu Sep 25, 2008 6:24 pm imperialgs Customer Service Call Centre A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn. Moderators bpo, moderator 358 435 Thu Sep 25, 2008 6:26 pm imperialgs Phone Sales Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you. Moderators bpo, moderator 223 297 Fri Sep 26, 2008 9:01 am Niptuntee Telesales Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale. Moderators bpo, moderator 300 398 Thu Sep 25, 2008 6:28 pm imperialgs BPO   Data Related BPO Projects BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines. Moderators bpo, moderator 2072 2351 Fri Sep 26, 2008 4:03 am ZESKREICE Accounting/Billing Projects Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting Moderators bpo, moderator 187 247 Fri Sep 26, 2008 12:14 pm Niptuntee Medical Transcription Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations Moderators bpo, moderator 312 354 Mon Sep 22, 2008 10:55 pm Niptuntee Call Center Software   Business Intelligence /Data Mining Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions. Moderators bpo, moderator 3132 5064 Fri Sep 26, 2008 3:29 pm JesikaFclq Sales Force Automation Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions. Moderators bpo, moderator 98 140 Tue Sep 16, 2008 3:55 am anne Knowledge Management Solution Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions. Moderators bpo, moderator 212 227 Mon Sep 22, 2008 1:54 pm ZESKREICE Web Enabled Call Center   Chat Solution Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions. Moderators bpo, moderator 61 81 Wed Sep 24, 2008 8:53 am ZESKREICE E-Mail Management Solution Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions. Moderators bpo, moderator 116 313 Mon Sep 22, 2008 2:36 am ZESKREICE Voice Enabled Call Center   IVR Software Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to Sell/Purchase IVR software. Moderators bpo, moderator 118 446 Thu Sep 25, 2008 6:18 am bijoy Predictive Dialer Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer Moderators bpo, moderator 156 545 Thu Sep 25, 2008 6:18 am bijoy CTI Solution Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions. Moderators bpo, moderator 69 86 Thu Sep 25, 2008 8:10 pm Niptuntee Call Center Hardware   EPABX Discussion about all the available PBX in Market .Their cost and features etc Moderators bpo, moderator 157 379 Mon Sep 22, 2008 1:54 pm ZESKREICE Call Center Manager's Forum   Value Creation in Call Center Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability. Moderators bpo, moderator 218 497 Fri Sep 12, 2008 6:05 am Niptuntee Single Call Resolve Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue Moderators bpo, moderator 67 80 Tue Sep 23, 2008 1:40 am ZESKREICE HR Policies in Call Center Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people? Moderators bpo, moderator 317 374 Tue Sep 16, 2008 4:42 am Niptuntee Building Customer Satisfaction and Loyalty In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees. Moderators bpo, moderator 16 19 Sun Sep 14, 2008 12:54 pm frnetjob General   Know About Me Discussions about people who work in Call Centre all over the world. Moderators bpo, moderator 66 152 Fri Sep 26, 2008 10:59 am Niptuntee All times are GMT Who is Online Our users have posted a total of 17643 articles We have 25277 registered users The newest registered user is Yxolgssd In total there are 9 users online :: 1 Registered, 0 Hidden and 8 Guests   [ Administrator ]   [ Moderator ] Most users ever online was 212 on Tue Sep 27, 2005 6:25 am Registered Users: nbasesiroc This data is based on users active over the past five minutes Log in Username:    Password:      Log me on automatically each visit     New posts    No new posts    Forum is locked Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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