Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  High Abandon Rate          Call Center Forum Forum Index -> Single Call Resolve View previous topic :: View next topic   Author Message Charlie Guest Posted: Thu Nov 04, 2004 10:51 am    Post subject: High Abandon Rate Hi everyone. Hope someone can help. [b]We are currently experiencing high abandonment rates (about 15-18%)[/b] I have run a report and discovered that about 65% of people that abandon do so in the first FIVE seconds of the call!!! There is no way that we will be able to service these callers and as such i feel that we should include these abandoned calls as answered calls. The calls were not abandoned as a failing on our part... Any thoughts anyone?? Do you know of any other call centres doing anything similar? thanks Charlie Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Single Call Resolve All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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