Shrenik Mehta
Joined: 05 Nov 2004
Posts: 1
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 Posted: Fri Nov 05, 2004 11:39 am Post subject: Advantage India |
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| India has the second largest pool of educated English speaking population in the world. Indians had the highest average score in TOEFL, a standard english test. Indian call center agents are highly qualified as compared to their global counterparts. Indian call center agents are highly motivated & have attrition rate lower than 10 %. Indian call center agents have high customer service orientation. The difference in salaries paid to Indian agents is small in comparison to their counterparts in US, UK & Australia. It provides a distinctive cost advantage. Get your website "Brainpowered by India". CustomerAlly is a leading player in customer interaction services. Do send me a mail on shrenik.mehta@usa.net for further information. Do you think India will capture a major market in CRM in the next decade? |
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