Call Center Forum

first.value · Joined: 20 Oct 2006 Posts: 3 Location: india

Inbound Process – Telephone Answering Service

Summary: TAS specifically provides services to small and middle-sized corporations in the US who are looking at outsourcing their telephony / reception / front office services to a call center. The Agents at the center provide telephony pickup/answer and message storage and forwarding services customized to the requirement of each client.

Technology: Would require that your center would be connected to a 1800 No. provided by the client. The 1800 No. would terminate or route to your center where through the use of relevant technology, the agent would pick up the call with a welcome address consistent with the client requirement. An IVR, CTI along with other relevant components is required.

Message Storage Technology along with Forwarding should be available.

The center is also expected to have good Internet connectivity with excellent inbound telephony.

Quality: Agent Quality should be good and the same will be monitored thru call barge-in or as required by the service provider who is outsourcing this project.

Scalability: The process should be scalable and the call center needs to have the provision to expand to 50 seats in approx. 6 months. The process will begin with 15 seats and the service provider expects the call center to sign an SLA (SERVICE LEVEL AGREEMENT) of 99% QOS (Quality of Service).

Traffic: The traffic will originate from US and Canada only. Peak Traffic Times may require expansion of another 3 seats during beginning of operation.

Payout: USD$ 15 Per Hour/ Per Seat, 1 Shift to begin with and then will cover all time zones including Canada.

jessica.miller · Joined: 25 Aug 2006 Posts: 12 Location: Passaic, NJ

Hi there,

Please send us details for the inbound process. I would be very much delighted to send you our company profile. We are very interested to work with you. Please contact us: jessica.miller@globalmegacom.com or call us: 973 789 8138.

Hope to hear from you soon.

Thank you.

Biz Proxy Solutions · Joined: 12 Aug 2006 Posts: 10 Location: Central India

Hi

We are successfully running a 32 seater Call Center in central India and we are very much interested in your Inbound project.

We have good quality agents, and we assure you 100% quality performance.

We can immediately start with 15+3 seats as mentioned by you.

We are waiting to complete the needful and start the campaign as early as possible.

Kindly send me your contact details where I can send you our company profile, as well as, the technology being used in our center.

Regards,
Manav Puri,
Managing Director,
Biz Proxy Solutions.
+91-9826729555
manavpuri.bps@gmail.com
bizproxysolutions@gmail.com
bizproxysolutions@yahoo.co.in

[quote="first.value"]Inbound Process – Telephone Answering Service

Summary: TAS specifically provides services to small and middle-sized corporations in the US who are looking at outsourcing their telephony / reception / front office services to a call center. The Agents at the center provide telephony pickup/answer and message storage and forwarding services customized to the requirement of each client.

Technology: Would require that your center would be connected to a 1800 No. provided by the client. The 1800 No. would terminate or route to your center where through the use of relevant technology, the agent would pick up the call with a welcome address consistent with the client requirement. An IVR, CTI along with other relevant components is required.

Message Storage Technology along with Forwarding should be available.

The center is also expected to have good Internet connectivity with excellent inbound telephony.

Quality: Agent Quality should be good and the same will be monitored thru call barge-in or as required by the service provider who is outsourcing this project.

Scalability: The process should be scalable and the call center needs to have the provision to expand to 50 seats in approx. 6 months. The process will begin with 15 seats and the service provider expects the call center to sign an SLA (SERVICE LEVEL AGREEMENT) of 99% QOS (Quality of Service).

Traffic: The traffic will originate from US and Canada only. Peak Traffic Times may require expansion of another 3 seats during beginning of operation.

Payout: USD$ 15 Per Hour/ Per Seat, 1 Shift to begin with and then will cover all time zones including Canada.[/quote]

nmohandas · Joined: 26 Oct 2006 Posts: 1

Hi,

We are a call center in Kolkata and is runing US and UK process, we are at present runing an inbound process for the UK, hence we have experianced staff to handle inbound.

Pls do mail at nmohandas@gmail.com and i shall forward you my company profile etc.

thanking you

Arrows · Joined: 24 Oct 2006 Posts: 1 Location: India

Dear Sir,

We are intrested in the inbound process that you are offering, We would like to know more about the process. Kindly Email me the details of the process

Awaiting your Kind response,

Regards
Vinodh Ram
Director
EmptorConic Solutions Pvt Limited
www.emptorconic.com
emptorconic@yahoo.com
+91 98840 64541

ken1 · Joined: 04 Oct 2006 Posts: 8 Location: Pakistan

Hi!
We are more than three years experenced 50 seater + inbound customer support call center in Pakistan we checked your post we can arrange each and every thing for you we assure you 100% quality performance please contact us as soon as possible so we can strat over.

Faisal Shah
Senior Operation Manager WOS. inc
+92-0321-4279664
or mail me at quick_sol@hotmail.com

tranzitioninternational · Joined: 15 Oct 2006 Posts: 6 Location: India

Hi,

contact us directly for further details and discussion..

Regards

joy · Joined: 15 Nov 2006 Posts: 48 Location: philippines

Hi!
This is Joy of Global sky Inc. We are a high quality contact center solution provider with a corporate office in the US and the Philippines.
We are currently running both outbound and inbound service for outsourcing. We are currently work with several fruit distributor in the US

We are very much interested in doing business with you.

JOY
Business Development Officer
619-342-0197
800-794-5339
jc@global-sky.com
www.global-sky.com

shwetasaran · Joined: 26 Nov 2006 Posts: 12

Hi,

We are a 20 seater call cneter and are looking for a Inbound Process.

We would be interested in your Process,please forward us some details regarding the Process.

We have experienced agaents and the management who can assur about the quality and the SLA's.

Please forward details on :
shwetasaran@gmail.com

Thanks and Regards,

shwetasaran · Joined: 26 Nov 2006 Posts: 12

[quote="shwetasaran"]Hi,

We are a 20 seater call cneter and are looking for a Inbound Process.

We would be interested in your Process,please forward us some details regarding the Process.

We have experienced agaents and the management who can assur about the quality and the SLA's.

Please forward details on :
shwetasaran@gmail.com

Thanks and Regards,[/quote]

Rogue875_TGV · Joined: 14 Dec 2006 Posts: 4 Location: India

[quote="first.value"]Inbound Process – Telephone Answering Service

Summary: TAS specifically provides services to small and middle-sized corporations in the US who are looking at outsourcing their telephony / reception / front office services to a call center. The Agents at the center provide telephony pickup/answer and message storage and forwarding services customized to the requirement of each client.

Technology: Would require that your center would be connected to a 1800 No. provided by the client. The 1800 No. would terminate or route to your center where through the use of relevant technology, the agent would pick up the call with a welcome address consistent with the client requirement. An IVR, CTI along with other relevant components is required.

Message Storage Technology along with Forwarding should be available.

The center is also expected to have good Internet connectivity with excellent inbound telephony.

Quality: Agent Quality should be good and the same will be monitored thru call barge-in or as required by the service provider who is outsourcing this project.

Scalability: The process should be scalable and the call center needs to have the provision to expand to 50 seats in approx. 6 months. The process will begin with 15 seats and the service provider expects the call center to sign an SLA (SERVICE LEVEL AGREEMENT) of 99% QOS (Quality of Service).

Traffic: The traffic will originate from US and Canada only. Peak Traffic Times may require expansion of another 3 seats during beginning of operation.

Payout: USD$ 15 Per Hour/ Per Seat, 1 Shift to begin with and then will cover all time zones including Canada.[/quote]

SynergTech Business Solutions have sent a private message in response to your posting with the company profile and relevant contact information. We are more than capable of handling the inbound project you are currenly looking to outsource starting with 30 to 50 seats initially, with the best technology available in the market today. We have some of the best English-speaking agents and the quality of our work exceeds the expectations of our clients.

We greatly appreciate your time and look forward to forging a most successful business venture with your company.

Best Regards,

Ms R.Torres

victorcharles · Joined: 22 Dec 2006 Posts: 39 Location: delhi

hi, pls send the details of the process and the following and call on the no mentioned below.

SLA
NDA
Contract agreements
Payout structure
and advances and commissions involved .

thanks
Prakash Yadav

Director
V Care Global Solutions
9811080526
Info@vcareglobal.com

rg2007 · Joined: 22 Jan 2007 Posts: 2

[quote="first.value"]Inbound Process – Telephone Answering Service

Summary: TAS specifically provides services to small and middle-sized corporations in the US who are looking at outsourcing their telephony / reception / front office services to a call center. The Agents at the center provide telephony pickup/answer and message storage and forwarding services customized to the requirement of each client.

Technology: Would require that your center would be connected to a 1800 No. provided by the client. The 1800 No. would terminate or route to your center where through the use of relevant technology, the agent would pick up the call with a welcome address consistent with the client requirement. An IVR, CTI along with other relevant components is required.

Message Storage Technology along with Forwarding should be available.

The center is also expected to have good Internet connectivity with excellent inbound telephony.

Quality: Agent Quality should be good and the same will be monitored thru call barge-in or as required by the service provider who is outsourcing this project.

Scalability: The process should be scalable and the call center needs to have the provision to expand to 50 seats in approx. 6 months. The process will begin with 15 seats and the service provider expects the call center to sign an SLA (SERVICE LEVEL AGREEMENT) of 99% QOS (Quality of Service).

Traffic: The traffic will originate from US and Canada only. Peak Traffic Times may require expansion of another 3 seats during beginning of operation.

Payout: USD$ 15 Per Hour/ Per Seat, 1 Shift to begin with and then will cover all time zones including Canada.[/quote]

We are a setup running a outbound sales process the u.s. We are surely intrested in your inbound process. Please mail me the requiremwnts at the earliest.

karan_goel · Joined: 20 Aug 2007 Posts: 3 Location: Delhi

hi
We would like to know about your inbound campaign we can surly full fill your SLA send us the docs so that we can get rolling...........

Karanbir Goel
919810557600

brickandclick · Joined: 24 Aug 2007 Posts: 2 Location: INDIA

plz send us the details of ur offers

info.brickandclick@gmail.com

regard
kirtibas