Call Center Forum

RichardBlank · Joined: 24 Aug 2007 Posts: 5 Location: Rohmoser, Costa Rica

If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script. We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our call center agents will make a consistent, effective contribution to the campaign’s success in order to insure that their paycheck continues.

I hope that helps.

Richard

Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
www.costaricascallcenter.com
1-888-271-6750

evanna · Joined: 20 Nov 2007 Posts: 2

For us, we encourage the development of those individuals with dedication to their work. In any business we also need to consider those people who are working for us. We should provide retention rate, compensation and benefits, as well as providing career paths for our agents. In http://globalresponse.com/6careers/family.aspx you can see there how we value our people and how we treat them as family.

Evanna Mitchel
Global Response - Web Marketer
http://globalresponse.com/

RichardBlank · Joined: 24 Aug 2007 Posts: 5 Location: Rohmoser, Costa Rica

Thank you for the advice evanna.

I will review your site and take your suggestions into consideration.

Richard