Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  Web Chat in an independent call center          Call Center Forum Forum Index -> Chat Solution View previous topic :: View next topic   Author Message Martin Dungay Guest Posted: Sat Oct 30, 2004 9:49 am    Post subject: Web Chat in an independent call center Have been given a brief to expand our in house call centre to handle other clients web chat needs, utilsing software such as Right now or Live person and employing a heavy use of scripted replies. Does anybody have experience in this area and can they offer any advice Back to top AA Call Center Joined: 09 Apr 2007 Posts: 9 Location: Anywhere Posted: Wed Apr 11, 2007 5:19 am    Post subject: Re: Web Chat in an independent call center [quote="Martin Dungay"]Have been given a brief to expand our in house call centre to handle other clients web chat needs, utilsing software such as Right now or Live person and employing a heavy use of scripted replies. Does anybody have experience in this area and can they offer any advice[/quote] ------- Yes, been in the business for quite sometime now. Right now I have a virtual call center that mans webchat and email support for different companies. If you're interested, please let me know. Best regards, HMS-Virtual 415.514.1088 globahomeshoring@gmail.com Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Chat Solution All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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